Find an HHSC benefits office
If you need help with your benefits, you should first visit YourTexasBenefits.com or call 2-1-1.
Most people who apply for benefits don’t need to come into the office for an interview. We will try to set up a phone interview.
If you need to visit an office, you can find one near you by going to YourTexasBenefits.com and clicking on “Find an office.” Or call 2-1-1.
Finding services in your area
Calling 2-1-1 is a free, easy way to find out about services you can get. After you pick a language, pick option 1. You can learn more about services like:
- Food pantries
- Senior services
- Child care
- After-school programs
- Disaster help
- Tax help
- Help paying for drugs ordered by your doctor
- Help paying your rent or utilities
Staff can talk with you anytime you call – 24 hours a day, 7 days a week.
You can also go to the 2-1-1 website at www.211Texas.org.
Filing a complaint
If you have a complaint about your benefits case, call 2-1-1 or 1-877-541-7905. If you still need help, contact us by either:
- Going to the Office of the Ombudsman’s website.
- Calling 1-877-787-8999 (toll-free).
Filing a civil rights complaint
If you think you were treated unfairly (discriminated against) because of race, color, national origin, sex, age, disability, religion, or political beliefs, call the Office of Civil Rights at 1-888-388-6332 (toll-free).
Filing a privacy complaint
The HHSC Privacy Office investigates protected health information (PHI) and personally identifiable information (PII).
If you think your personal benefit information may have gotten into the wrong hands:
- Call 2-1-1 or toll-free 1-877-541-7905 (after you pick a language, press 2)
- Notice of Privacy Practices
Reporting waste, fraud, and abuse of benefits
If you think anyone is misusing state benefits, call 1-800-436-6184 (toll-free).
Ordering Community Outreach Materials
If you or your organization works with families who don’t have health insurance for their children, help us share information about CHIP/Children’s Medicaid. You can order printed copies of CHIP/Children’s Medicaid outreach materials to share with families in your community. There is no charge for materials or shipping.